xe66 cmo Privacy Policy
Protecting your personal information is our priority. This document explains how xe66 cmo collects, uses, and keeps your information secure.
Contents
Introduction and Scope
xe66 cmo is an online gaming and sports betting platform for Bangladeshi users. This Privacy Policy ("Policy") describes how xe66 cmo processes the personal information of users of its website, mobile application, and related services ("Platform").
By using this Platform you agree to the terms set out in this Policy. For the full terms of use of the Platform, please read our Terms and Conditions, which detail user responsibilities and rights.
This Policy has been drawn up in accordance with applicable laws and regulations of Bangladesh and applies only to information collected through the xe66 cmo Platform. It does not apply to third-party websites or services.
Types of Information Collected
xe66 cmo may collect the following types of information:
A. Identity and Contact Information
- Full name, date of birth, and national identity card details
- Email address and mobile number
- Current and permanent address
- Profile photo (optional)
B. Financial Information
- Deposit and withdrawal transaction history
- Payment details via bKash, Nagad, Rocket, Upay, or bank transfer
- Account balance and bonus history
C. Technical and Usage Information
- IP address, browser type, and operating system
- Login time and date, session information
- Game play history and betting activity
- Unique device identifier information
D. Verification Information
- Copy of national identity card or passport
- Proof of address documents
- Source of funds information (where required)
How Information Is Collected
xe66 cmo collects information in the following ways:
- Registration process: Information you provide when creating an account is collected directly.
- Identity verification (KYC): Documents required to confirm identity are collected for account activation and larger transactions.
- Transaction processing: Information received from payment providers during deposits and withdrawals is collected automatically.
- Platform use: Technical information is recorded automatically while playing games, placing bets, or browsing the site.
- Cookies and similar technologies: Cookies are used to improve Platform functionality and remember your preferences (see Section 07 for details).
- Customer support communications: Conversations via live chat or email may be recorded.
Purpose of Using Information
xe66 cmo uses collected information only for legitimate purposes. The main areas of use are:
- Account management: To create accounts, verify logins, recover passwords, and maintain account security.
- Service delivery: To manage gaming and betting services, process deposits and withdrawals, and distribute bonuses.
- Identity verification and fraud prevention: To confirm the identity of account holders and prevent unauthorised transactions or fraudulent activity.
- Customer support: To resolve your questions, complaints, or requests promptly and effectively.
- Technical improvement: To analyse Platform performance and improve the user experience.
- Responsible gaming: To analyse usage patterns, identify at-risk behaviour, and provide assistance where needed. To learn more, visit our Responsible Gaming page.
- Marketing communications: To send offers and promotional information with your consent. You may opt out of this at any time.
Data Storage and Security
xe66 cmo applies industry-standard technical and organisational measures to protect your information. The key elements of our security arrangements are:
- SSL encryption: The highest level of SSL/TLS encryption is used when transmitting data on the Platform, protecting information from third-party access.
- Restricted access: Personal information is accessible only to authorised staff, each of whom is bound by a strict confidentiality agreement.
- Secure servers: Data is stored in secure data centres where regular security audits are conducted.
- Two-factor verification: OTP verification is used for logins and transactions to prevent unauthorised access.
- Retention period: Your information is retained for as long as your account is active and thereafter for as long as necessary to meet legal or regulatory requirements.
However, it is not possible to guarantee 100% security when transmitting data over the internet. It is your responsibility to keep your account password confidential and to notify us immediately if you notice any suspicious activity.
Sharing Information with Third Parties
xe66 cmo does not sell or rent your personal information for commercial purposes. However, certain information may be shared with third parties in the following circumstances:
- Payment providers: Payment providers such as bKash, Nagad, Rocket, and Upay or banks receive only the minimum information necessary to process transactions.
- Game software providers: Game studios such as Pragmatic Play, Evolution, JILI, and PG Soft receive session information necessary to operate games.
- Technical service providers: Information may be shared under agreement with trusted third parties for Platform operation, data analysis, and security services.
- Legal obligations: Information will be provided to government or law enforcement agencies where required by court order or applicable law in Bangladesh.
- Fraud prevention: Necessary information may be shared with specialist services for anti-money laundering and identity verification purposes.
Third parties with whom information is shared may use that information only for the specified purpose and are required to comply with their own privacy obligations.
Cookies and Tracking Technologies
xe66 cmo uses cookies and similar technologies to improve Platform functionality and provide an experience tailored to your preferences. Types of cookies:
- Essential cookies: These are necessary to maintain login sessions, perform security checks, and support core Platform functions, and cannot be disabled.
- Preference cookies: These store your language, theme, and other preferences so you do not need to reconfigure settings each time.
- Analytics cookies: These are used to understand which parts of the Platform are used most and to improve services. They are not personally identifiable.
You can control or reject cookies by changing your browser settings. Please note that disabling certain cookies may limit some Platform functionality and may cause issues with login or payment processes.
Your Rights
As a registered user of xe66 cmo, you have the following rights regarding your own information:
- Access: The right to know what information xe66 cmo holds about you and to receive a copy of it.
- Right to rectification: The right to request correction of inaccurate or incomplete information. Some information can be changed directly from your account settings.
- Right to erasure: The right to request deletion of your personal information in certain circumstances, though some information may need to be retained due to legal obligations.
- Objection to processing: The right to object to the use of your information for marketing purposes and to request that marketing communications stop.
- Data portability: Where applicable, the right to receive your information in a structured, commonly readable format.
- Withdrawal of consent: The right to withdraw consent at any time where information processing is based on consent.
To exercise these rights, please contact us through the channels listed below. We will respond within a reasonable time after receiving your request.
Privacy of Minors
xe66 cmo strictly does not provide services to persons under the age of 21. Our Platform is intended for users aged 21 and over.
Age verification is in place during the registration process. If a person registers under the age of 21 by providing false information and xe66 cmo detects this, that account will be closed immediately and all associated information will be deleted.
If you become aware that a minor's information is held in our system, please notify us immediately so that the necessary action can be taken.
Policy Changes
xe66 cmo reserves the right to amend or update this Privacy Policy as needed. When changes are made, the following process is followed:
- For significant changes, users will be notified in advance via their registered email address or through the Platform.
- The "Last Updated" date at the top of the page always reflects the date of the most recent change.
- Continued use of the Platform after an updated Policy takes effect will be considered acceptance of the new Policy.
For more details on the overall terms of use of our services, visit the About Us page, which describes xe66 cmo's goals and services.
Contact
For any questions about this Privacy Policy, requests to access your information, or any other privacy-related matters, you may contact xe66 cmo:
- Live Chat: 24/7 direct chat is available through the Platform. Support is provided in both Bengali and English.
- Email: [email protected]
When submitting a privacy-related request, please contact us from your account's registered email address so that your identity can be verified quickly and the request can be processed without delay.
You can also visit our Frequently Asked Questions (FAQ) page for answers to common questions about accounts, payments, and services.